Judge them , but judge what you actually see.
Go see what the exact situation is.

If you were to listen to a "friend" of my mother's , she cares for her animals very well and they never go without. In reality she is abusive , is a hoarder and theres always some random excuse. But until you see her starving animals (yes we are trying to get something done about it) then you would never know.

"Blessed are the flexible for they shall not get bent out of shape"
"You can discipline and Discourage or you can Discipline and Encourage"
"Gentle in what you do , But firm in how you do it"