A lifetime ago I used to work the front end at a newspaper.

There were 4 of us girls up front, one day B got a real nasty bitch of customer just going apeshit on her because she didn't receive her FREE newspaper. Anyway, B sits there and listens to her for a bit, then proceeds to take the lady's info, gets to person's name and address and all of sudden she emphatically says "whatever the lady's name was', and starting laughing at her, and said 'hey it's B'... turned out it was her next door neighbour, the nasty bitch was quite embarrassed and mortified that she got busted being such a bitch. LOL

I still smile at that one.

http://images.yuku.com/image/gif/65d269e3f5844c51cf256773072659fc11e4f64a.gif