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PSA: Being a civil human being on the telephone.
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Re: PSA: Being a civil human being on the telephone.
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3dayz
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Sep 20 11 6:44 AM
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I work in the Head Office for a retail store and often customers end up coming to me when the store either doesn't answer their phone, or didn't give them an answer they liked. Some people seem to be unable to comprehend a message that says "Hi, we're sorry we missed your call, we're currently with customers at the moment so please leave us a message and we will return your call before the end of the day". The end up coming to me (Press zero and it comes here) and then get pissed off that I can't book their appointment or see if we have the shoe they want in stock.
I had a lovely call yesterday. A woman was told 2 yrs ago that her son needed a knee brace. She didn't get one. NOW all of a sudden it is MY responsibility to get her an appointment as soon as possible, including somehow getting around the 5 days of completely full bookings. This continued on with threats to go to one of our competitors. I just shook my head.
"Planning to not succeed is stupid. If it doesn't work out, I'll make a new plan then. But I'm not starting out with a plan to not succeed."
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PSA: Being a civil human being on the telephone.
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