This is what happens to me at least once a day when I work:

Me answering the phone at my desk: "Nurses' desk, this is Tracy how can I help you?"

Them:  " I need to talk to a nurse"

Me: "This is a nurse.  How can I help you?"

Them: "Is this a nurse?  I need a nurse. "

Me: " This is a nurse.  How can I help you?"

Them:  "Oh.  This is Sarah"

I sit there waiting for them to keep talking but they don't.

Me:" Sarah who?  What is your last name?"


And that happens ALL THE TIME.  I have a lot of rude ones too but that one cracks me up the most.  Like we have only one Sarah or Jennifer or Heather or whomever.