Yuku free message boards
Username or E-mail:
Password:
Forgot
Password?
Sign Up
Grab the Yuku app
Search:
Free Speech Horse Forum
>
General Discussion (Not Horse Related)
>
PSA: Being a civil human being on the telephone.
0 Points
Search this Topic:
Remove this ad
«Prev
1
2
Next»
Jump
Add Reply
New Topic
New Poll
Forum Jump
Announcements and Information for New Members
Training Logs and Stories
Training the Next Generation
Training Questions and Advice
General Discussion (Horse Related)
General Discussion (Not Horse Related)
Conformation Critiques
Memorials
Emergency Preparedness Information
Foaling Camera Discussions
Beware of..
Horses for Adoption or Sale (Under $1000)
Horses for Adoption or Sale ($1000+)
Horses Wanted
Other Animals - Wanted/For Sale/Available
Tack For Sale
Tack Wanted
Stuff Wanted/For Sale/Available
<< Previous Topic
Next Topic >>
Re: PSA: Being a civil human being on the telephone.
Author
Comment
.
#1
[-]
Posts
: 6279
Sep 20 11 9:50 PM
Reply
Quote
More
My Recent Posts
I don't know, I think it works both ways. Customers calling in should be civil; people answering the phone should consider how they would feel in the customer's shoes and whether they would be equally upset or frustrated. Sometimes people just need to vent, and you don't have to take it personally. I've been sworn at and cried at and shouted at, and in most cases it hasn't bothered me too much. I think if you're going to work on the phones you need to recognise that most of the time it's not you personally they're angry with, it's the situation or the organisation.
<< Previous Topic
Next Topic >>
Add Reply
Forum Jump
Announcements and Information for New Members
Training Logs and Stories
Training the Next Generation
Training Questions and Advice
General Discussion (Horse Related)
General Discussion (Not Horse Related)
Conformation Critiques
Memorials
Emergency Preparedness Information
Foaling Camera Discussions
Beware of..
Horses for Adoption or Sale (Under $1000)
Horses for Adoption or Sale ($1000+)
Horses Wanted
Other Animals - Wanted/For Sale/Available
Tack For Sale
Tack Wanted
Stuff Wanted/For Sale/Available
Share This
Email to Friend
del.icio.us
Digg it
Facebook
Blogger
Yahoo MyWeb
«Prev
1
2
Next»
Jump
Free Speech Horse Forum
>
General Discussion (Not Horse Related)
>
PSA: Being a civil human being on the telephone.
Click to subscribe by RSS
Click to receive E-mail notifications of replies