^see when I get angry, that is what I emphasize. I try and tell them that I am frustrated with the company because of a specific REASON. Then I explain to the CSR what I want to see done. I explain that I know they may not be able to do that for me, but I would hope they could at least try to push me up the ladder. 9/10 they will transfer me. I am always polite to them. The managers are the people I have a problem with. If you are in charge and you won't do the right thing, you just either a. don't care or b. haven't got a clue what you are doing. It's why I have learned to call back at another time in hopes of talking to another manager. Usually they pull up the last ticket and are more helpful. If not, I call again. I have learned this through much time on hold with companies like Dell and the cable company.

TBH, the best CSR's I have ever dealt with are those at Sprint. They are usually really awesome about helping me fix a problem and they can get my phone fixed the same day. I go in, drop it off, pick it up in an hour. I have never had them have an issue getting me a correct ticket number or not doing their job. Another awesome company I have dealt with is Netflix. If there is a streaming issue, I call and tell them or email them and get it fixed and usually get a credit on my bill. That's a good way to please your customers by doing right by them. I will definitely stay with sprint because I haven't had any issues whatsoever with their CSR's. And when a cell phone breaks, the last thing you want to do is ship it back in and wait a week. It's my only phone.

GasMenagerie wrote:
Misinformation: informing FiSHes for 3 years now.