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PSA: Being a civil human being on the telephone.
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Re: PSA: Being a civil human being on the telephone.
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Bratpony
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Sep 21 11 7:16 AM
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Oh god. This is why I do not miss being a receptionist. I still have to answer the phone and emails in work now but when you're the first port of call for any contact to the company, you really do get the crazies.
My best one was this guy who called up and DEMANDED that I (me personally, no one else), from my reception desk in London, tell him why his delivery of water hadn't arrived at his shop AT THE OTHER END OF THE COUNTRY. No matter how many times I insisted he had called the wrong office and he wanted the one in charge of distribution in his area (we were head office - marketing etc.), and gave him the contact details, he insisted that I had to explain to him RIGHT NOW and order him some more water. Wtf? I couldn't even pass him on to anyone else in the office because really, there was nothing anyone this end of the country could do. We even had to call a distribution centre to get OUR deliveries of water. God, I was so patient with that man for an age but eventually I had enough and had to repeat the name of where he needed to call 3 times and then slam the phone down.
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PSA: Being a civil human being on the telephone.
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