I am usually very polite on the phone.

But I have lost in on Verizon. When I'm charged a 'data fee' on a phone that cannot support a data plan and they are totally unwilling to help, that's a problem.... I really don't think that the third phone on our plan (super-basic phone calls only one for emergency use only) was on the internet for 30 hours because it can't get the internet!!! It took no less than seven calls to get someone who actually was polite and fixed their error.

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