What bothers me is when I ask direct questions (because I know exactly what I like and exactly what I am looking for), the person lies out their butt about the horse. Did they think I wouldn't notice when I come look at the horse?

I asked if a mare was really 16.2h. The woman got pissed and ranted at me because she KNOWS the size and is an honest person and how DARE I question her. Guess what? The mare is 15.2h.

If someone handed me a questionnaire when I was horse shopping I would shop elsewhere.

I've been a seller and you can ask questions and be observant of a person's experience without offending people.